Support & Feedback
Stao is built by one person, and every message gets read. Feature requests, bug reports and "this would be nicer if" notes are all welcome.
Get in touch
Send a message or mention @tskulbru.dev on Bluesky. Include your platform (iPhone, Mac, Windows, Linux or Android) and the app version from Settings so the answer can be specific.
Common questions
How long can sitting and standing intervals be?
Sitting can be set from 5 minutes up to 3 hours and standing from 1 minute up to 2 hours, in Settings. Longer intervals suit desks that take a while to adjust. Shorter cycles are better for your body, so the app shows a recommended minimum next to the standing slider.
Do today's statistics include the session I'm in?
Yes. The running session counts toward today's totals live. Weekly and monthly views count completed sessions only.
The Live Activity or Dynamic Island shows the wrong time
Make sure you are on the latest version from the App Store. Version 1.5.1 fixed the lock screen countdown lagging behind the app after a sit or stand switch. If it still happens, say which iPhone and iOS version you are on when you get in touch.
Notifications don't arrive
Check that Stao is allowed to send notifications in your system settings, and that Focus or Do Not Disturb is not silencing it. On Android, also allow the app to run in the background so the timer keeps going.
Is my data uploaded anywhere?
No. Sessions and settings stay on your device. See the privacy policy for details.
Refunds
Purchases on the App Store and Google Play are handled by Apple and Google. Request a refund through their store, not through us, as we cannot issue one directly.